Ascot Top Hats Ltd

Delivery

Delivery Terms are set out below. We aim to dispatch within 24 Hrs and ship daily Mon-Fri (and on the Saturday before Royal Ascot week). Please call if you wish item eta. Normally most items are shipped (in the UK) via either Royal Mail Tracked 24, Special Delivery Tracked or we may use a Royal Mail / Parcelforce Tracked for larger orders.

We may at times reuse packaging boxes and filling materials as it is better for the environment.

UK customer orders: We have a default Flat Rate £12 P&P for most items and some smaller items may have a special Free delivery option include.

International orders: We are presently not shipping Internationally (automatically via our website). Please contact us if you wish to request a manual International order.

  

(Extracted from Section 6 Terms & Conditions Vs 6.2 Updated 21st October 2024)

6. Delivery of Orders

      Delivery & Collection

      Unless otherwise agreed:

  • New Goods (excluding items Made to Specification) depending on delivery service selected will normally be delivered within 14 days (normally less) of clearance of funds but can take up to 30 days;
  • Items Made to Specification, and second-hand goods that may require work on the item prior to shipment could exceed 30 days. We will provide You with an indication of the time for completion at the time of acceptance of Your order;
  • International deliveries transit time vary and may exceed 14 days from postage, depending on postage service used, and any International customs or other country clearance requirements;
  • If items are delayed or anticipated to be delayed by more than 30 days from the date of purchase We will contact You with options available which may (with the exception of items Made to Specification) include cancellation of order;
  • Any date of delivery provided by Us is give as an estimate only and may vary, We do not provide any guarantee of meeting any delivery times and time is not of the essence for the delivery of Goods or the performance of any Services
  • A signature is normally required on delivery acceptance, and international orders may require customs or other country clearance;
  • Delivery may be in person by Us or Our representative, via courier, or other country Mail Service;
  • You agree that any identified person to be at the address You provided for delivery (including delivery to any identified person at a neighbour's address of the delivery address provided) is authorised to accept physical possession of goods, and that risk then passes to You on acceptance of delivery by You or other identified person as acting as your Authorised representative.
  • Change of delivery address is not normally permitted, If you wish to change delivery address we may have to cancle the order, so it may be reordered with new address details.
  • If You are not available on the day of delivery then You may be required to go to the local post office or a pickup point as instructed by courier / postal service within a time instructed by the courier / Postal service, or comply with redelivery times and instructions by the service;
  • The courier or delivery service may (but are not required to) attempt to re-deliver on a subsequent day (depending or service used in country). There will be a limit to the redelivery attempts (if re-delivery is provided).
  • If You do not contact the delivery service in accordance with their instructions, or You do not comply with any customs or country clearance instructions and payments, the Goods may be returned to Us after a period of time. The period of time held will vary on the courier or delivery service used, or Customs service procedures;
  • Any additional requested re-deliveries, or any permitted change will be at Our discretion only. Any permitted additional requested re-deliveries, deliveries on weekends, and changes in delivery address may require additional charges, and may be considered as a separate Premium Delivery Service;
  • If You consider that time is of the essence We request that You collect the items in person, or You provide Your own representative who will be responsible to inspect, accept and transport goods in person on Your behalf Ex Works from our Address;
  • Orders that are collected from our Address are by prior appointment only. Collection is at our exclusive agreement and availability and if permitted by at a time and date subject to Our availability; and In all cases, any collection and transport by You or Your representative is at your Own risk.

      Unavailable or Out of Stock Goods

      Should an order be out of stock or unavailable, We will within 30 days of You placing your order either

  • Offer You a substitute of equal value;
  • Offer You a substitute of less value with a difference refund; or
  • Inform You of non-availability and provide You with a refund and cancel the contract.

      If You wish to purchase substitute Goods of higher value, it will be considered an upgrade and any additional cost must be paid by You before your order can be processed.