Ascot Top Hats Ltd

Terms & Conditions

Ascot Top Hats Ltd Incorporation Number: 5740259 UK VAT Number: 422 2118 48
Terms and Conditions v6.2 Date of Publication 21st October 2024

Terms and Conditions are broken down into different sections as follows:

  1. Applicability
  2. Definitions
  3. Use of Our Website
  4. Ordering Goods or Services
  5. Payment for Orders
  6. Delivery of Orders
  7. Cancellations, Returns and Refunds
  8. Privacy Policy
  9. Cancellation Form

 

1. Applicability

  • These Terms and Conditions shall apply to Your use of Our Site and any online or offline purchases by You.
  • By using Our Site You agree to be bound by these Terms and Conditions set out below.
  • If You do not wish to be bound by these Terms and Conditions, You should not use Our Site or order Goods or Services from Us.
  • These Terms and Conditions apply to both sales contracts and service contracts performed by Ascot Top Hats Ltd. Consumers are advised that Ascot Top Hats Ltd is under a legal duty to supply goods that are in conformity with contract.
  • We may change these Terms and Conditions from time to time and You should check these regularly and at every transaction to ensure that You are familiar with any changes.
  • These Terms and Conditions are governed by English law. The jurisdiction for any disputes is England and Wales.
  • If any court or regulator (within the governing legal jurisdiction) decides that any provision of these Terms and Conditions is invalid or otherwise unenforceable, such provisions shall be severed and deleted from these Terms and Conditions and the remainder of these Terms and Conditions shall continue to have full force and effect.
  • These Terms and Conditions apply between Us and You. No other person is entitled to benefit under them.

 

2. Definitions

  • "Ascot Top Hats", "We", "Us" , and "Our" mean Ascot Top Hats Ltd, A company Registered in England and Wales Incorporation Number: 5740259.
  • "Agreement" means these Terms and Conditions, any order form or instructions provided or made available to You.
  • "Goods" means any goods or items which We may offer for sale, or provide a Service on from time to time.
  • "Made to Specification" / "Made to Order" means any bespoke or customised Goods/Service that is provided by Us that requires Us either personalised goods or put physical work or alteration (using either Our Goods or Your own Goods) for Your order. Made to Specification includes any Goods that are non-prefabricated that are made on the basis of Your choice, or that are sourced or made specifically for your to order.
  • "Personal Information" means Your personal details, which may be provided by You to Us via the Site or other form of communication.
  • "Premium Delivery" means any additional delivery postage charges above Our basic rate postage, Premium Delivery Service which may include, but is not limited to: timed delivery, same-day courier, additional re-delivery, re-direction, re-sending of returned goods, replacement delivery and weekend delivery.
  • "Registered Address" Our registered address; which is Beechey House, 87 Church Street, Crowthorne, Berkshire, RG45 7AW United Kingdom.
  • "Service(s)" means any service which You may have requested Us (and We have agreed) to supply to You.
  • "Site" means any Website or location where We operate Our business. It includes any physical place of doing business either at Our Registered Address, a Trading Address or other physical location where You interact with Us covering on-premises contracts, distance contracts and off-premises contracts. Distance Contracts may also be covered online, where the Site refers to Our location when conducting online business.,
  • "Terms and Conditions" means these standard terms and conditions which govern the supply by Us of Goods to You and which are detailed in this document and any supplemental ones provided to as part of the Agreement.
  • "Identified person" Means any person identified to be at the address You provide for delivery, or any identified person to be Your representative for pick-up or collection, or any identified person at a neighbour's address accepting delivery on your behalf to be Your representative. You acknowledge that an Identified person is responsible for and authorised by You to inspect and accept possession of goods on Your behalf. An Identified person does not have to be specifically named.
  • "Website" means the main website owned and operated by Ascot Top Hats principally www.ascot-tophats.co.uk and any other website owned, operated or provided by Ascot Top Hats Ltd or other form or Internet / online communication or Social Media service owned, operated or provided by Ascot Top Hats Ltd.
  • "You", "Your" or "Yours" means You, the user of Our Site or the person having interaction with Us or ordering Goods or Services from Us.

 

3. Use of Our Website

You agree that any use by You of Our Website shall be in accordance with the following conditions:

  • Only consumer / personal non-business sales may be automatically processed by You through Our webite. If You wish to process on behalf of a business, You must email Us subsequent to submitting an Order Request for any Invoicing requirements.
  • You will not post or transmit through Our Website any defamatory, threatening, obscene, harmful, pornographic or otherwise illegal material or material which would violate or infringe in any way upon Our rights or those of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience;
  • You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive;
  • You will not post or otherwise make available on Our Website any material, which You do not own without the express permission of the owner of the material;
  • You will not photograph, copy, download, reproduce, republish, frame, broadcast, transmit in any manner; any material on Our Website except as is strictly necessary for Your own personal non-commercial home use;
  • You will abide by the specific rules of any competition or promotion that You participate in on or via Our Website;
  • You will not do anything that affects the operability or security of Our Website or causes unreasonable inconvenience or offence or disruption to Our staff;
  • We reserve the right to terminate or suspend Your use of Our Website if You breach or We have reasonable grounds to believe that You are likely to breach these Terms and Conditions or We decide for administration, technical or any other reason at Our discretion, to cease provision of services from Our Website;
  • We are not responsible for the availability of any third party websites, services or material You access through Our Website;
  • We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such third party websites, Services or material;
  • Any dealings between You and any third party, advertisers or merchants found on or via Our Website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made exclusively between You and the relevant advertise, merchant or third party;
  • If You sign up for an account, You are responsible for the security and proper use of Your account username and password. It is Your responsibility to change Your password immediately if You believe it has been compromised. It is also advisable to change these details frequently even if not considered compromised;
  • Passwords must not be the same as Your username, name or email address and must be unique to use on Our Website and not re-used with other websites or systems;
  • You acknowledge and agree to Our Privacy Policy;
  • We will endeavour to provide Our Website using reasonable care . Except as required by law, We will not be responsible or liable for the availability, safety, quality, accuracy or fitness for a particular purpose of Our Website and do not promise that any of the functions contained in Our Website will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material;
  • Except as required by law, We will not be responsible or liable to You for any loss or damage that You or any third party may suffer as a result of using or in connection with Your use of Our Website;
  • You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, or any other liabilities arising from any breach of these Terms and Conditions by You;
  • All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of Our Website remain at all times vested in Us and Our licensors, or its respective Owner. You are permitted to use Our material or content only as expressly authorised in writing by Us or Our licensors. You will not, and You will not assist or facilitate any third party to, photograph, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately;
  • Except as required by law, You acknowledge that by posting materials on Our Website; You grant to Us and Our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials both within Our Website and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials;and
  • Stock Levels of Goods on Our Website are not guaranteed as accurate. We will endeavour to provide you with Goods ordered as governed by these Terms and Conditions.

 

4. Ordering Goods or Services

      Goods and Services may be ordered from Ascot Top Hats Ltd by a number of methods:

  • Distance contracts

            Online through the Website, and subject to our agreement; Direct Electronic Communication (Email) or Phone;

  • On premises contracts

            By appointment at our Address;

            Other Site or place of doing business; including, but not limited to, Trade Shows and Country Shows or events where We have a stand; and

  • Off premises contracts

            By appointment at Your place of residence.

      Acknowledgements

  • You acknowledge contract acceptance by Us is when We start work on you order for goods/services (typically for goods made to order/made to specification) or when we dispatch Your goods to You. Acceptance is not on the receipt of Your order request.
  • You acknowledged that any second hand goods ordered by nature may not be free from minor defects (including but not limited to tears, wear, dents, creases, marks or holes or broken stitches) and may also have a reduced durability due to age.
  • You acknowledged and expressly agree that email can be used by Us (in addition to paper) as a durable medium. And communication in the English Language is considered to be legible, concise, easy to understand and a clear language.
  • Except as required by law, You acknowledged We will not be responsible or liable to You for any loss or damage that You or any third party may suffer as a result of using or in connection with any order. You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, or any other liabilities arising from any breach of these Terms and Conditions by You.
  • You acknowledged that any of Your goods or assets left with Us or at Our Site, for repair or any other reasons, may be considered "uncollected goods" if they are not picked up within 3 months of any agreed pickup date. If You do not collect them as arranged then you agree We may either dispose of or sell the goods or assets.
  • You acknowledge that if you access Our website indirectly via way of an external link to lower level page on Our Website, it may include links to information relating to old products or old prices that may be out of date; And You agree that when making an order; To access Our website though the primary domain name "home page" of Our Website under our control. And acknowledge that any order submitted via indirect access may not be honoured

      Ownership of Goods

  • Goods ordered remain the property of Ascot Top Hats Ltd until all payment is paid in full (including any postage).

  • If any payment is withheld, withdrawn or not made within 30 days of initial purchase You agree that any Goods provided by Us may not be sent out, or if dispatch has already occurred You will return the Goods, and the return cost will be paid by You. Should items not be paid for, and not returned, You will be liable for any costs and legal fees We use to reclaim the Goods or compensation for Goods and cost incurred. If We are not paid We may instruct a debt collection agency or law firm to collect Our payment (including any interest and/or late payment charges) on Our behalf. In such circumstances You will be liable to pay an additional sum to Us which will not exceed the reasonable costs that We may have to pay the debt collection agency or law firm, who will add the sum to Your outstanding debt on Our behalf.

  • Any Goods which have been ordered by You and that are not collected (where approved by Us), delivery not accepted by You or Your Representative, or not paid for within 30 days of the date of the order may have contract cancelled at our discretion (where permitted) and may be offered for re-sale by Us.

 

5. Payment for Orders

      Pricing

  • For online orders; Prices accessed directly through our Website (via the primary domain name home page, not via indirect or old links) are correct at the time of publication.
  • For non-online orders; Prices will be provided at our Site of business are correct at the time of publication.
  • Goods/Service prices are exclusive of any delivery charges which may be added to Your final order.
  • We reserve the right to alter any price in the future.

      VAT & Taxes / Duties

      From 1st July 2022 our UK VAT Number is: 422 2118 48

      From 1st June 2018 to 30th June 2022 we were no longer VAT Registered.

      From the 1st June 2014 to 31st May 2018 We were VAT registered for UK VAT Number: 187 1852 74.

      Up to 1st June 2014 VAT we were not VAT Registered.

  • If you wish a VAT receipt or VAT Invoice please request one by contacting Us at info@ascot-tophat.co.uk. Our VAT receipts/invoices are done manually. All invoices and/or receipts (including automated invoices from Our Website) are not considered VAT invoices, except for formally requested VAT receipts or VAT Invoices that are manually processed by Us and marked with "VAT Receipt" or "VAT Invoice".
  • When VAT is applied to Orders in UK, to another EU country, or internationally, the VAT rate applied will be as stipulated on the "VAT Receipt" or "VAT Invoice".
  • For International orders outside the EU the Goods/Service price is as per publication.
  • For all International orders you remain responsible for payment of any admin charges, customs charges, duties and import/export charges for any items that are sent to You, or returned by You. Postage prices on international orders placed through the Website is provisional. Until We receive Your order We cannot confirm postage/courier fees per country (or in-country remote area) until the order is processed. Should postage be significantly more expensive than We had quoted in Your placed order We may contact You requesting You to either pay additional postage or give You an option to cancel the order.
  • We do not operate the VAT Retail Export Scheme.

      Methods for Payment

  • Orders placed in person; Payment can be made (at our discretion) via credit card, debit card, or with Prior Approval (at our discretion) cash (GBP) or cheques drawn from a UK bank account or payment via Bank Transfer
  • Orders placed via Our Website (for normal delivery); Payment can be made through PayPal or other Card Payment Clearing service provided by Our Website. The Card Payment Service allows payment by some (but not all) credit or debit cards issued from some (but not all) countries.
  • Orders placed via Our Website that are processed for Click and Collect, or Local Delivery, or DPU: Delivered at Place Unloaded from our Site; Given physical interaction involved are not considered to be Distance Selling contract, and are to be be paid via same methods as orders Orders placed in person.
  • Other distance orders  (e.g. over the phone) are subject to our prior approval and availability and may be made with payment via Bank Transfer, a credit or debit card, or via cheques drawn from a UK bank account.
  • All payments via Bank Transfer and cheque payments are only permitted subject to Our prior agreement and at Our discretion only.
  • When permitted, cheques are subject to clearance and should be made payable to "Ascot Top Hats Ltd", or to the "Ascot Top Hats Ltd" Bank Accounts provided upon order acceptance.

 

6. Delivery of Orders

      Delivery & Collection

      Unless otherwise agreed:

  • New Goods (excluding items Made to Specification) depending on delivery service selected will normally be delivered within 14 days (normally less) of clearance of funds but can take up to 30 days;
  • Items Made to Specification, and second-hand goods that may require work on the item prior to shipment could exceed 30 days. We will provide You with an indication of the time for completion at the time of acceptance of Your order;
  • International deliveries transit time vary and may exceed 14 days from postage, depending on postage service used, and any International customs or other country clearance requirements;
  • If items are delayed or anticipated to be delayed by more than 30 days from the date of purchase We will contact You with options available which may (with the exception of items Made to Specification) include cancellation of order;
  • Any date of delivery provided by Us is give as an estimate only and may vary, We do not provide any guarantee of meeting any delivery times and time is not of the essence for the delivery of Goods or the performance of any Services
  • A signature is normally required on delivery acceptance, and international orders may require customs or other country clearance;
  • Delivery may be in person by Us or Our representative, via courier, or other country Mail Service;
  • You agree that any identified person to be at the address You provided for delivery (including delivery to any identified person at a neighbour's address of the delivery address provided) is authorised to accept physical possession of goods, and that risk then passes to You on acceptance of delivery by You or other identified person as acting as your Authorised representative.
  • Change of delivery address is not normally permitted, If you wish to change delivery address we may have to cancle the order, so it may be reordered with new address details.
  • If You are not available on the day of delivery then You may be required to go to the local post office or a pickup point as instructed by courier / postal service within a time instructed by the courier / Postal service, or comply with redelivery times and instructions by the service;
  • The courier or delivery service may (but are not required to) attempt to re-deliver on a subsequent day (depending or service used in country). There will be a limit to the redelivery attempts (if re-delivery is provided).
  • If You do not contact the delivery service in accordance with their instructions, or You do not comply with any customs or country clearance instructions and payments, the Goods may be returned to Us after a period of time. The period of time held will vary on the courier or delivery service used, or Customs service procedures;
  • Any additional requested re-deliveries, or any permitted change will be at Our discretion only. Any permitted additional requested re-deliveries, deliveries on weekends, and changes in delivery address may require additional charges, and may be considered as a separate Premium Delivery Service;
  • If You consider that time is of the essence We request that You collect the items in person, or You provide Your own representative who will be responsible to inspect, accept and transport goods in person on Your behalf Ex Works from our Address;
  • Orders that are collected from our Address are by prior appointment only. Collection is at our exclusive agreement and availability and if permitted by at a time and date subject to Our availability; and In all cases, any collection and transport by You or Your representative is at your Own risk.

      Unavailable or Out of Stock Goods

      Should an order be out of stock or unavailable, We will within 30 days of You placing your order either

  • Offer You a substitute of equal value;
  • Offer You a substitute of less value with a difference refund; or
  • Inform You of non-availability and provide You with a refund and cancel the contract.

      If You wish to purchase substitute Goods of higher value, it will be considered an upgrade and any additional cost must be paid by You before your order can be processed.

 

7. Cancellations, Returns and Refunds

      Cancellation by Consumers (individual customers)

      Cancellation by Consumers of Not Made to Specification Goods and/or Services that are purchased via Our Website or by distance means:

  • If You are a consumer (individual customer) You may cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which You or Your representative acquires physical possession of the Goods.
  • To request to cancel You must notify Us immediately by email to info@ascot-tophats.co.uk. You must provide Us with a clear statement of Your decision to cancel this contract.
  • We will communicate to You an acknowledgement of receipt of such cancellation.
  • To meet the cancellation deadline, it is sufficient for You to send Your communication concerning Your exercise of the right to cancel before the cancellation period has expired.
  • You should send the Goods back or hand them over to Us (by appointment) at Our Address without undue delay and in any event not later than 14 days from the day on which You communicate Your cancellation from the contract to Us. The deadline is met if You send the Goods back before the period of 14 days has expired.
  • You may also fill in and submit the model Cancellation Form (Provided Below). If not using model Cancellation Form, please include a note with details of Order Number and your name and address with the return
  • We cannot guarantee that We will be able to stop Your order once We receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to Us.
  • If You cancel your Order, We will reimburse to You all payments received from You, including the costs of delivery (except for additional premium / supplementary costs arising if You chose a type of delivery other than the least expensive type of standard delivery offered by Us).
  • If You cancel part of your Order, the costs of delivery will not be refunded.

      Cancellation by Consumers of Not Made to Specification Goods and/or Services that are purchased in person at Our Site of Business:

  • Where permitted by law; Cancellation of orders made in person (Dependant if On or Off Premises) of Goods and/or Services Not Made to Specification is at Our discretion.

      Cancellation by Consumers of Made to Specification Goods and/or Services that are purchased via Our Website or by distance means, or in person at Our Site of Business:

  • Where permitted by law; Cancellation of orders of Goods and/or Services Made to Specification, for orders for personalised Goods, or Goods which are liable to deteriorate or expire rapidly is at Our discretion only

 

     Cancellation by Non-Consumers (business customers)

     Cancellation by Non-Consumers of Goods and/or Services that are purchased via Our Website or by distance means, or in person at Our Site of Business:

  • If You are a non-consumer (business customer) then where permitted by law, cancellation of orders is at Our discretion. Please contact Us via email (info@ascot-tophats.co.uk) to confirm if cancellation is possible and for further details.

 

     Returns, Replacements and Exchanges

     Please contact Us via email (info@ascot-tophats.co.uk) to confirm if replacement is possible and for details of our acceptable return service, and the Address to send/return items to.

  • You are responsible for the costs of returning Goods to Us, unless explicitly agreed to by Us in writing in You.
  • If a return for replacement was because of an error on Our part, we may send you a pre-paid for return label for the in error goods. Upon the return of Goods to Us; we may send replacement goods. We may (at Our Discretion) refund the initial delivery charges in sending the order to You, and We may (at Our Discretion) also refund Your costs in returning it to Us (subject to sending via the agreed acceptable return service) if a pre-paid for return label is not used.
  • If return was because of an error on Your part, (e.g. Goods are sent using data or details provided by You to Us, which turns out the be in error); We may request You to pay for any additional return costs, or that the cost of return be deducted if a refund is applicable. We may request additional payment for postage costs for sending replacement goods, or for resending returned goods. Additional payment charges will be considered a separate Premium Delivery Service.
  • If Your order is refused or returned, by You, The Customs or the delivery agent/postal service in Your country, due to inaccurate data provided to Us by You, Your non availability, or Your refusal to take delivery. You may be responsible for the return costs including any additional fees incurred by Us in the return.
  • If Your order is returned and you request it to be resent out, We may request You to pay for an additional Postal charge as a Premium Deliver Service, before re-sending of returned goods.
  • Where permitted by Law, any additional costs not paid by You and incurred by Us in any return process (including but not limited to return import taxes and duties, or unpaid return postage and charges) may be deducted from any order value prior to any refund (if applicable) being made.
  • If the cost to return the items is disproportionately costly to the value of the order; You agree that We may (at Our discretion) opt to have the Customs or the delivery agent/postal service dispose of the order. If disposal is exercised; Where permitted by Law the costs (up to the cost of the order being disposed) that would have been incurred by Us in any Return Process, may be deducted from any order value prior to any refund (if applicable) being made.
  • International returns must also include our EORI in the Return Address, please contact Us via email (info@ascot-tophats.co.uk) to for EORI details.
  • Unless informed otherwise by us, the Return Address is: 
    • Ascot Top Hats Ltd
      (RETURNED GOODS)
      Unit 24 Space Business Centre
      Molly Millars Lane
      Wokingham
      Berkshire RG41 2PQ

     Care of Goods

  • You agree to keep the Goods that are to be returned in reasonable condition and return Goods promptly to Us.When returned to Us Goods will be subject to examination by Us.You agree reasonable is interpreted as including:
    • Goods will not be used apart from the minimal required level to try the Goods upon initial receipt, and
    • Any tags will not be removed.
  • We request that original postal packaging is also to be returned.

     Damaged or Faulty Goods

  • If You receive Goods sent by Us that are damaged in receipt please notify Us within 24Hours of receipt of delivery via email to info@ascot-tophats.co.uk for return instructions.
  • If the Goods received are obviously damaged We require You to sign any delivery acceptance as "damaged" upon receipt.
  • We may also request You to send via email photographic evidence of damaged items.
  • If You discover a fault with any Goods You must report it promptly.
  • Any returns must be from the person who purchased the Goods or Service from Us.
  • If a fault is discovered after 6 months from purchase, We require You to provide proof of purchase, and proof that the Goods or Service were faulty when initially purchased.

          For Goods that have already been accepted, and that We acknowledge as being faulty; We will within a reasonable time and upon return of the Goods (if requested by Us) at Our discretion offer to:

  • Repair the goods; or
  • Replace the goods with a similar item

          If We cannot do the above We will:

  • Offer that You keep the Goods and offer You a reduction on the purchase price to compensate for the fault; or
  • Offer that You return the Goods and rescind the contract, then offer You a refund.

          For Goods that have not yet been accepted by You and that We acknowledge as being faulty; We will offer to you either:

  • Repair the Goods
  • Replace the Goods with a similar item;
  • Offer You a credit note;
  • Offer You a reduction on the purchase price to compensate for the fault; or
  • Offer You a refund and cancel the contract.

      Refunds

  • When applicable for refund We will make the reimbursement without delay and not later than:
    • 14 days after the day We receive back from You any Goods supplied, or
    • (If earlier) 14 days after the day We have evidence that You have returned the Goods, or
    • If there are no Goods or Services supplied, 14 days after the day on which We are informed about your decision to cancel this contract.
  • We will make this reimbursement using the same means of payment as You used for the initial transaction, unless expressly agreed otherwise;
  • We may withhold reimbursement until We have received the Goods back or We have evidence of You having returned back the Goods, whichever is the earliest.
  • We may recover by deducting from the reimbursement an amount for any diminished value (up to the contract price) of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
  • When reviewing goods for refund or replacing We will take into account: If the initial purchase price of goods reflected any reduction (Including but not limited to Goods being second hand or purchased with faults) when they were accepted, and also any interim use, wear and tear when considering and assessing quality and being fit for purpose and the refund amount..

      Complaints

      If You have a complaint our complaint handling policy is for You to notify Us in writing via email to info@ascot-tophats.co.uk and We will address it internally.

 

8. Privacy Policy

  • We are committed to ensuring that Your privacy is protected.
  • This Privacy Policy sets out what Ascot Top Hats Ltd uses and protects for information that You give Us.
  • This Privacy Policy is applicable to information and personal information given by You to Us. We collect your information when you decide to interact with us.
  • We may ask You to provide certain information by which You can be identified when using Our Site, which will be used in accordance with this Privacy Policy. 
  • We may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that You are happy with any changes.

      How we collect

  • We collect your information when you decide to interact with us. This could include interaction online, other technological methods or in person, or when you sign up to receive emails from us.
  • We collect information primarily in person, online via Our Website, other partner Websites (eg Facebook and Instagram), though the post, voicemail messages, email, messaging systems, interaction through social media, enter a competition, promotion or survey, and when You report other information to Us.
  • We are committed to ensuring that Your information is secure. In order to protect the privacy of Your Information We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information We collect both off and online.
  • We may make contact with You and collect data in person, by post, fax, email, SMS, Instant messaging or other online telecommunication, or social media system, enter a competition, promotion or survey, and when You report or feedback other information to Us.

      What we collect

  • Personal Data including:
    • Title/rank, name, number, occupation, organisation, position;
    • Contact information including but not limited to: email address, postal addresses, phone numbers;
    • Demographic information including: Physical location, digital IP address;
    • Product size information and related anthropometric data;
    • Personal preferences and interests; and
  • We may measure your head or hand (at a specific position) to equate that to “hat” or “glove” size, as opposed to biometric “head” size, we may also maintain related anthropometric and/or craniometry shape information. Such information is not used for the purpose for identification, but for fitting of headwear or other body wear, and is therefore considered outside of special category data requirements for biometrics (when used for ID purposes).
  • We will maintain and process Your Financial Information in compliance with PCI DSS requirements. Financial information is processed online via PayPal. We do not hold your online Financial Data.
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and browser information; Information about your visit to the site including traffic data, location data, web logs and other communication data.
  • Other information relevant to surveys and/or offers.

      Why we process

      We require this information to understand Your needs and provide You with a better service, and in particular for the following reasons:

  • Order Processing
  • Internal record keeping;
  • To improve Our products and services;
  • To send promotional emails and newsletters about new products, special offers or other information which We think You may find interesting using the email address which You have provided;
  • To customise Our Site according to Your interests;
  • To supply to Our suppliers and subcontractors and Business Partners to provide delivery or transmission of services or goods, processing of Your orders and queries, and the upkeep of Our Site;
  • We also look at how customers and prospective customers use our website so that we can offer the best possible service
  • To conduct market research, including statistical analysis of user behaviour; and
  • In order to enable Us to comply with any requirements imposed on Us by law.

      As our processing within the EEA is only occasional, of low risk to the data protection rights of individuals, and does not involve the large-scale use of special category or criminal offence data; We are not required to appoint a representative within the EEA.

      The Following Lawful basis will apply under UK Law specifically DPA 2018 (UK GDPR), and may be considered equivalent to General Data Protection Regulation for Processing of Data, within the European Economic Area (EEA) (EU GDPR) as was previously held under the UK Supervisory Authority.

  • Consent: You have given clear consent (either online or physically) to process Your data. You may have shown an interest in our services/products/industry and consented for us to contact you for future marketing, ordering processing, or other communication purposes of legitimate interest (either via email and/or other communications method); and/or
  • Contract: We are processing data that is necessary for a processing of a contract (eg sale of goods/services) whether the contract is completed or not (and is therefore just an order request) and specific steps for order processing are needed before, during or after (eg for repeat orders) entering into a contract; and
  • Legal obligation: We are processing as necessary to comply with the law (not including contractual obligations) e.g. Administration of our site or business, data records retention.

      Data retention period

  • We will retain Your personal data for as long as necessary to fulfil the purposes We collected it for. Different retention periods apply for different types of data.
  • Our data retention period, is a minimum for our fiscal and legal requirements. Typically this is six years from the end of the financial year in question.
  • Given the lifetime of some goods may last for many years, repeat orders or servicing goods throughout goods lifetime and requests for fitting, we may maintain data until legally required to dispose of it.

      Disclosure of Data to Other Parties

      We may have to share Your data with the parties which include:

  • Outsourcing or Service providers who provide: Order fulfilment (including but not limited to webhosting and postal services), transportation, Information Technology, Information Security and administration services.
  • Professional advisers including but not limited to lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other Legal authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom We sell, transfer, or merge parts of Our business or our assets.

      We require all third parties to whom We transfer your data to respect the security of your personal data and to treat it in accordance with the law.

      Information Requests & Rights

  • You have a right to request of personal data that we hold. We will normally respond within 1 month. We can refuse or charge for requests that are manifestly unfounded or excessive. If We refuse a request, We will tell You why and You have the right to complain to the supervisory authority and to a judicial remedy.
  • If You have signed up for an online account with Us, or in person. You may also wish to consent to receive marketing from Us, You may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
  • If you no longer wish to be contacted for marketing purposes, you can unsubscribe either at the foot of the email or contact us at info@ascot-tophats.co.uk
  • If You believe that any information We are holding on You is inaccurate or incomplete, please write to or email Us as soon as possible, at info@ascot-tophats.co.uk so that it may be corrected.

      Cookies

  • A cookie is a small file which asks permission to be placed on Your computer's hard drive. Once You agree, the file is added and the cookie helps analyse web traffic or lets You know when You visit a particular site.
  • Cookies allow web applications to respond to You as an individual. The web application can tailor its operations to Your needs, likes and dislikes by gathering and remembering information about Your preferences.
  • We use necessary cookies to make our site work. Including PHPSESSID and Session cookies specified by Pop up when you initially access Our website.
  • We use traffic log cookies to identify which pages are being used. And other cookies may be used in for Your account interaction to our Website. This helps Us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
  • We may use this information for statistical analysis purposes and account management. Overall, cookies help Us provide You with a better website, by enabling Us to monitor which pages You find useful and which You do not.
  • We also may use a Facebook Pixel cookie, that may be used for re-targeting of products or services, as well as Google Analytics Tracking Code and Google Ads Conversion Tracking Code.

 

 

      9. Ascot Top Hats Cancellation Form


      To:
      Ascot Top Hats Ltd
      (RETURNED GOODS)
      Unit 24 Space Business Centre
      Molly Millars Lane
      Wokingham
      Berkshire RG41 2PQ
      

      info@ascot-tophats.co.uk


      I/We hereby give notice that I/we wish to cancel my/our contract of sales of the following goods / for the supply of the following services,


      Order Number:    _________________

 

      Received on:       _________________


     

      Name of consumer(s): _________________


      

      Address of consumer(s): _________________

 

      Signature of consumer(s): _________________

      (only if this form is notified on Paper)


Date __/__/____